Frequently Asked Questions

Yes, NJR provides training, exercise design and facilitation support globally. Clients include large oil and gas companies, international aviation, maritime transportation, universities, and government agencies.

Yes we can. It is not uncommon for NJR to be supporting multiple events in any given week. In addition to our full-time staff, NJR has a strong, well-established network of subcontractors we have used consistently for many years.

When you hire NJR, you will always be working with seasoned response professionals.  NJR has staff that has extensive training and field experience coupled with credentials.

NJR offers Incident Management Team (IMT) and U.S. Qualified Individual services.  We can work with you during spills rather than just in the lead-up.  A robust team is made up of nearly 100 experienced responders.  Clients can obtain immediate access to responders throughout the U.S., many of whom are available to mobilize internationally, via a 24 hour dispatch center.

We take pride in providing a unique, tried and trusted model to conduct a successful exercise. This includes use of a SimCell, experienced exercise coordinators and evaluators, real-time data and evaluation collection, and, from start to finish, solid interaction with an Exercise Design Team that includes our clients. The Exercise Design Team helps research the areas where the incident may occur, and then through trusted modeling, produce a realistic scenario. Throughout the exercise, a team of evaluators and coaches guide the players to understand the process and take the team to the next level. Exercise practice on an annual basis, enables player to gain experience in the roles they would fill in an actual event.

There isn’t one. Each client in each type of industry is different. We understand the current economic climate and work with you to make sure the exercise is a success. There are many factors to consider in developing an exercise and also to ensure it meets your goals and objectives. Exercises tend to be blended to gain the most out of the training and exercise components. Example: HAZICS which is blending HAZWOPER and ICS into a training/exercise format. Your exercise can range from a few people in a tabletop-type exercise to hundreds of personnel responding anywhere on the globe. Wherever or whatever it is, NJR is there to help you.

Exercise development, conduct, and completion through an After-Action Report (AAR) can be a daunting, detailed and challenging process. We work with clients to ensure exercises meet requirements, client expectations, and are complemented with an AAR. The AAR provides a platform to build towards the next exercise to improve the process and procedures. Response Plans are never fully ready until they are fire tested and evaluated by what is written and what actually can be done in an emergency response.

We meet with our clients and appropriate agency personnel beforehand to ensure all local, state and federal/national guidelines are met. We are experienced with all aspects of the PREP core components as well as all of the requirements of states that also have their own regulations. Internationally, NJR also engages with applicable regulatory agencies during the design phase to develop an exercise that satisfies regulatory requirements and agency expectations.

Yes, although NJR does a lot of work with oil, gas, and chemical releases, our experience extends to many other types of responses. Our staff has experience with a wide variety of different types of situations, including releases, pandemic response, severe weather (hurricane, earthquake, tsunami) preparedness, security/terrorism/cyber attack, weapons of mass destruction, and mass casualty. NJR’s clients include airports, cruise and container shipping companies, power companies, water companies, and government agencies. NJR can write your plan, train company personnel, and provide exercise services for any type of operation.

No. NJR has supported exercises ranging from small discussion-based exercises to very large exercises involving equipment deployment, crossing both regulatory and international borders, working in several geographic locations at the same time across both date lines and time zones, and activating the highest levels of corporate and governmental incident management structures. NJR continues to work on developing exercises outside of oil and gas to include international airports, water treatment plants, and commercial vehicles.

While NJR’s core staff may seem small, we have on contract an unequalled network of expertise which we utilize, as needed, to meet each training or exercise event’s needs. NJR is a very compact in the number of core staff, however each staff has an expertise and experience that supports in the development and execution of a large-scale exercise. NJR also has a global network that has been vetted and utilized for their expertise and experience.

Yes, NJR utilizes HSEEP principles throughout the exercise planning process beginning with the Concepts and Objectives Meeting through the Final Planning Meeting and After Action Reporting.

Yes, NJR will review prior AARs and talk with you identify areas of ICS process improvement for your team. We will focus our coaching staff on your priorities to progress the development of your team. NJR coaches are field-seasoned responders that have over 20+ years as trainers, responders, and qualified in their roles.

Yes, NJR specializes in the development and conduct of customer specific training programs on a variety of safety, incident management, and environmental topics.  View our Training Services

Yes, NJR provides safety, and regulatory compliance training globally. Training can cover response management and personnel safety training for oil and gas industry, and shipping. Our programs are custom-tailored to the unique operating systems of each customer. NJR has OSHA-authorized Instructors that maintain their train-the-trainer qualifications. NJR customizes client training by understanding and meeting regulatory requirements.

Yes, NJR issues a certificate and maintains a current record of all training provided. Each certificate is tracked in a NJR database by a unique numbering system.

No, NJR training is not just lecture.  Training can be comprised of activity-based presentations, with hands-on exercises designed to meet client-specific needs.  Participants are directly engaged in guided interactive problem-solving.  Training can be conducted in the field, at on-site job-related locations, or in a traditional classroom setting.  Training locations can be combined by utilizing classroom and field activities to demonstrate, and practice operational skill-sets.

Yes we do. NJR has revised existing plans and drafted first editions of emergency response plans. Some examples are:

• Three year Training and Exercise Plans
• Oil Spill Response Plans
• Spill Prevention Control and Countermeasures Plans
• Operations Manuals
• Pandemic Response Plans
• Severe Weather Response Plans
• Tactical Plans and Tactics Manuals
• Evacuation/Shelter-in-Place Plans
• Accounting for Personnel Procedures
• Storm Water Pollution Prevention Plans
• Airport Emergency Plans
• Facility Security Manuals (FSM)
• Integrated Contingency Plans (ICP)
• Area Contingency Plans (ACP)
• Geographic Response Plans (GRP)
• Risk Management
• Continuity of Operations
• FAA Response Manual
• HAZCOM
• Airport Certification Manual

Yes, Respond uses the information entered to quickly print an Incident Briefing report.

Yes, Respond can generate the following IAP components

• Incident Objectives (ICS-202)
• Organization Assignment List (ICS 203)
• Assignment List (ICS 204)
• Communications Plan (ICS 205)
• Communications List (ICS 205a)
• Medical Plan (ICS 206)
• Site Safety and Health Plan (ICS 208)
• Air Operations Summary (ICS 220)
• Daily Meeting Schedule (ICS 230)

Yes. Respond employs Encryption at Rest (EAR) which provides protection for your entire solution using AES-256 encryption.

Yes. Respond is multi-platform and can be accessed using a web browser, from an iPad or from a Windows or Mac computer

Respond supports 100 concurrent users connecting from a web browser and unlimited connections from the desktop application.

Yes. Respond employs a standby server in a second geographic area that can take over if the primary server fails.